Barnzani policies.

01

Terms & Conditions

About Barnzani

Barnzani Tranding Enterprise operates an online retail and services business in South Africa. We offer products including furniture, clothing and other sourced consumer goods, together with product sourcing, logistics and delivery coordination, marketing and advertising support.

Website and orders

Product listings, descriptions, prices and availability are shown on the website in South African Rand (ZAR). Placing an order is an offer to purchase. Barnzani may contact you where information must be confirmed before fulfilment.

Products are subject to availability. If an item becomes unavailable after an order is placed, we will contact you and offer an appropriate replacement, revised fulfilment arrangement or refund.

Payments

Online payments may be processed securely by PayFast or another payment method made available at checkout. Barnzani does not treat a PayFast order as paid until the payment provider confirms the transaction.

Product images and information

We aim to display products as accurately as possible. Colours, dimensions and appearance may vary slightly because of photography, screen settings or supplier changes. Material differences will be communicated where reasonably possible.

Customer responsibilities

Customers must provide accurate contact, billing and delivery information and must ensure that an authorised person is available to receive the delivery where required.

Contact

Questions about these terms or an order can be sent to info@barnzani.co.za.

02

Refund Policy

If you receive an incorrect, damaged or defective product, contact Barnzani as soon as reasonably possible after delivery with your order reference and supporting photos where applicable.

For eligible returns, the product should be unused, in its original condition and returned with the original packaging where reasonably possible. We may inspect a returned item before approving a refund or replacement.

Approved refunds are processed back through the original payment method where possible. Processing time can vary by payment provider or bank after Barnzani has approved the refund.

Specially sourced, customised or made-to-order goods may have different return rights where the nature of the order makes a standard return inappropriate. Any such restriction will be communicated before the order is finalised, subject to applicable South African consumer law.

03

Cancellation Policy

You may request cancellation before an order has been dispatched by contacting info@barnzani.co.za and quoting your order number.

If an order has already been dispatched, the request will be handled as a return rather than a pre-dispatch cancellation. For custom sourcing or specially ordered goods, cancellation may not be possible once procurement or production has started if this was agreed with you beforehand.

Where a cancellation is accepted and payment has already been received, Barnzani will arrange the applicable refund through the original payment method where possible.

04

Privacy Policy

Barnzani collects personal information that is reasonably necessary to process orders, respond to enquiries, arrange delivery, provide services, keep transaction records and operate the website. This may include your name, email address, telephone number, delivery address and order information.

How information is used

Information is used for order fulfilment, customer support, payment administration, delivery, fraud and security checks, record keeping and communications relating to your transaction or enquiry.

Service providers

Relevant information may be shared with service providers that help us process payments, host the website, send transactional communications or deliver orders. This can include PayFast and courier or logistics providers. We do not sell customer personal information.

Retention and security

Personal information is retained only for as long as reasonably necessary for operational, legal, accounting and security purposes. We use reasonable technical and organisational safeguards to protect information in our systems.

Your privacy enquiries

To request access to, correction of, or assistance relating to your personal information, contact info@barnzani.co.za.

05

Delivery Policy

Barnzani arranges delivery within South Africa using courier and logistics partners, including Fastway Couriers where appropriate. Delivery availability can depend on the product, destination and courier coverage.

Delivery charges

Where a delivery charge is displayed at checkout, that amount forms part of the order total. If a courier charge must be confirmed separately because of the destination, product size or a sourcing request, Barnzani will communicate the charge before dispatch.

Delivery timing

Estimated delivery timing is provided after order confirmation or when the courier booking is made. Delivery times are estimates and may be affected by stock availability, supplier lead times, destination, public holidays, weather, courier disruptions or other circumstances outside our reasonable control.

Receiving an order

Please ensure the delivery address and contact number are correct. If a parcel appears damaged on arrival, note the condition with the courier where possible and contact Barnzani promptly with your order reference and photos.